Refund and Returns Policy
Thank you for shopping with SamyExpress! We take pride in offering high-quality products and services to our customers. We understand that sometimes, you may need to return or exchange an item. Please read our refund and return policy below to ensure a smooth and hassle-free process.
1. General Return and Refund Guidelines
At SamyExpress, we accept returns and refunds based on the conditions outlined below. All returns and refunds are subject to our inspection and approval process. We strive to make your shopping experience as smooth as possible, and we appreciate your understanding in adhering to these guidelines.
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Eligibility for Returns and Refunds:
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Returns must be initiated within 30 days from the date of delivery.
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All returned products must be unused, unworn, and in the original condition with all packaging intact.
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Products that are damaged, used, or modified will not be accepted for return.
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To complete your return, we require a receipt or proof of purchase.
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2. Products Eligible for Return or Exchange
The following types of products are eligible for return or exchange:
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Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described, you are eligible for a return or exchange.
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Wrong Item Sent: If the wrong product is delivered to you, you are eligible for a full refund or replacement.
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Size or Color Mismatch: If the item’s size or color does not meet your expectations, you may return or exchange it provided the product is unused and in its original condition.
However, the following products are not eligible for return or exchange:
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Personalized or custom-made items.
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Products marked as “non-returnable” on the product page.
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Digital products, including but not limited to downloadable items, online courses, or software.
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Perishable items, including but not limited to food, flowers, or cosmetics.
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Any product returned more than 30 days after delivery.
3. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Customer Support: Send an email to support@samyexpress.com with your order number, product details, and reason for return.
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Return Authorization: Our support team will respond with a Return Authorization (RA) number and instructions on how to proceed with your return. Please note that returns without an RA number will not be accepted.
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Return Shipping: Once you have received your RA number, pack the product securely in its original packaging. You are responsible for the shipping costs of returning the product unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
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Return Shipping Label: If applicable, we will provide you with a prepaid return shipping label. Please attach this label to your return package.
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Return Inspection: Once we receive the returned product, it will be inspected to ensure it meets our return eligibility criteria. You will be notified once your return is processed.
4. Refund Process
Once your return is approved, we will issue a refund based on the following:
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Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
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Processing Time: Refunds may take up to 7-10 business days to appear on your account, depending on your bank or payment provider.
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Partial Refunds: If the product is returned used, damaged, or incomplete, we may issue a partial refund based on the condition of the item.
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Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).
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Restocking Fee: In some cases, a restocking fee of up to 15% may be charged for returned items, especially for large or bulky products.
5. Exchanges
If you wish to exchange an item, you may:
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Request an Exchange: Contact our customer support team at support@samyexpress.com and inform us of your desired exchange. If the product is available, we will initiate the exchange process.
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Exchange Process: Once the returned product is inspected and confirmed, we will ship the replacement item to you, and you will be responsible for the shipping cost of sending the returned item back.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@samyexpress.com with the following information:
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Order number.
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Clear photos or videos showing the damage or defect.
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Description of the issue.
We will either send you a replacement item or issue a full refund, depending on your preference and availability of the product. Return shipping costs for damaged or defective items will be covered by SamyExpress.
7. Items Lost or Delayed in Transit
SamyExpress is not responsible for lost or delayed shipments once they leave our warehouse. However, if you experience issues with delivery, please contact our customer support team, and we will work with the shipping carrier to resolve the situation.
8. Non-Returnable Items
The following products are not eligible for returns or exchanges:
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Personalized or custom items.
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Downloadable digital products.
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Gift cards.
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Items purchased through clearance or final sale promotions.
9. International Orders
For international orders, please be aware of the following:
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Customs and Import Fees: Any customs or import duties charged by the destination country are the responsibility of the customer.
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Return Shipping: Customers outside of [Country] are responsible for return shipping costs and any customs fees associated with the return.
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Refund Time: International returns may take longer to process, and refunds may take additional time to reflect due to international banking procedures.
10. Contact Us
If you have any questions about our return and refund policy, or if you would like to initiate a return or exchange, please contact our customer support team at:
SamyExpress Support
Email: support@samyexpress.com
Phone: +39 351 114 8392
Website: www.samyexpress.com
