privacy policy
At SamyExpress, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, www.samyexpress.com, and use our services. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect different types of information when you interact with our website:
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Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment information (e.g., credit card details)
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Non-Personal Information: We may collect non-personal information about your interactions with our website, including:
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Browser type and version
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Device type
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IP address
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Pages viewed and time spent on the website
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Referral sources (where you came from before visiting our website)
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Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These technologies help us track user activity, preferences, and behavior to improve our website’s functionality.
2. How We Use Your Information
We use the information we collect to provide you with better services and to enhance your experience on our website. Specifically, we may use your information for the following purposes:
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To process and fulfill your orders: We use your personal and payment information to process transactions, fulfill orders, and send order confirmations or shipping updates.
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Customer support: We may use your information to respond to your inquiries, provide assistance, and resolve any issues related to your orders or services.
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Marketing and promotions: With your consent, we may use your information to send promotional emails, newsletters, or other marketing communications about our products, services, and special offers. You can opt out of marketing emails at any time by following the unsubscribe link in the email.
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Website improvement: We use non-personal information and cookies to analyze website usage, monitor site performance, and make improvements to enhance user experience.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:
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Service Providers: We may share your personal information with third-party service providers who help us operate our website, process payments, fulfill orders, or provide other services (e.g., shipping companies, payment processors). These service providers are required to protect your information and only use it for the purposes we specify.
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Legal Compliance: We may disclose your personal information if required by law, court order, or government regulation, or to protect our legal rights or the safety of our users.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
4. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it. We use encryption, firewalls, and secure servers to protect the data we collect from unauthorized access, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
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Access: You can request access to the personal information we hold about you.
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Correction: You can request corrections to any inaccurate or incomplete personal information.
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Deletion: You can request the deletion of your personal information, subject to applicable laws and exceptions (e.g. if we need to retain your information for legal reasons).
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Opting Out: You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in the email. You can also manage your email preferences in your account settings.
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Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect your ability to use some features of our website.
To exercise your rights, please contact us at support@samyexpress.com.
6. Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by SamyExpress. This Privacy Policy does not apply to those third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit through links on our site.
7. Children’s Privacy
SamyExpress does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as quickly as possible. If you believe we may have collected such information, please contact us at support@samyexpress.com.
8. International Data Transfers
If you are accessing our website from outside [Country], please be aware that your personal information may be transferred to and processed in [Country], where our servers and databases are located. By using our website, you consent to the transfer of your data to [Country] and the processing of your information as described in this Privacy Policy.
9. Changes to this Privacy Policy
SamyExpress reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
SamyExpress Support
Email: support@samyexpress.com
Phone: +39 351 114 8392
Website: www.samyexpress.com
